Training is a needs driven process that is typically directed to the learner by an organization, which could be identified as an extrinsic need. The needs for training are usually driven by an organization and not by the learner. The organization has identified a situation where the learner is required to attain new skills or behaviors supporting skills in matter of days.

The needs and performance objectives of training are related to completing tasks or doing a specific job or learning specific skills within an organizational setting.

Training is a series of very specific, structured activities that are related to the achievement of clearly stated performance objectives that are typically related to doing a job. Formal training is usually concerned with gaining a skill. Often, training is done in trade schools, seminars, and business training classes.

Education is also a needs driven process. The needs for education are self-directed by the learner differing from training where the organization directs the learning. The needs for education can be described as an intrinsic need of the learner, where the learner wants to learn for their own perspective. To expand their knowledge to fulfill an individually identified need.

Education encompasses many areas including skill development. Through education the learner is provided with theory, information and the critical thinking skills which enable and provide the learner with an ability to challenge The Who, The What, The When, The Where and The Why of the learning.

Education helps the learner to build problem solving skills. The objective of educational classes or of self-education is usually to gain knowledge about facts, events, principles, concepts. In most classes the student is required to demonstrate the memorization of facts and the association between concepts. In other classes, they must apply rules to solve problems. Testing concerns memorization and understanding, plus perhaps analytic and problem solving skills.

The BTEC philosophy bridges the differences between Education and Training. The SCICOM Academy BTEC Contact Centre programmes were designed by senior industry professionals and based on a rigorous curriculum of key knowledge areas in the International Contact Centre and BPO domain.

The objective of this plan is to develop a suite of courses by which an entire educational system is put into place to allow for the development of Malaysian workforce to quickly enter into the field of Business Process Outsourcing. This in turn will be designed to meet the specific requirements of the global players who wish to use Malaysia as an outsourcing hub.

The EDEXCEL BTEC suite of professional programmes, designed and developed by SCICOM for the International market offers a career pathway from the entry level Certificate and Diplomas through to Foundation Degrees accredited and recognised globally. Three course are offered to meet the requirements of this Project.