With the introduction of edutainment in our educational portals, education becomes a combination of entertainment plus education, a rather effective tool used to impart knowledge and ensure that the knowledge imparted is grasped and embedded into one’s memory immediately. By using edutainment i.e. playing games and quizzes, watching video presentations and even showing depictions where required to ensure education becomes simulating and even additive. These solutions ensure that the user is engaged via various forms of games quizzes forums and video conferencing, which can then increase efficacy of knowledge and skill retained by students. The populace employed in contact centre are of the behaviour described best as vibrant, colourful, active, creative and aggressive. With this in mind this portal has been designed to get the best out of each and every individual should they be employed in a contact centre, only through the means of edutainment!