The BTEC Level 3 Advanced Certificate in International Contact Centre Operations is an internationally recognised 8-week full time programme specifically designed for school leavers and fresh graduates, intending to enter the Customer Service Industry, specifically the Contact Centre and Business Process Outsourcing market. Graduates from this programme will obtain the necessary knowledge, competencies and skills to begin their career as customer representatives and/or agents within the hospitality, Contact Centre and business outsourcing services. Graduates can easily progress to become supervisors and team leaders in the Contact Centre Industry.

Applicants from the Contact Centre support industries are also welcome; this may include people from education and training, recruitment and selection, HR development, and CRM software and hardware. A Contact Centre Advisory Group was established, drawing on representatives from across the industry, who were very influential in determining the design of the programme so that it meets the needs of those wanting to develop their careers within the industry.