Higher National Diploma in International Contact Centre Management (equivalent to a UK Foundation Degree), is an internationally recognised 24-30 months part-time programme specifically designed for middle and senior managers working in the Contact Centre and Business

Processing Outsourcing Industry. The HND whilst providing a focus on the core knowledge areas of the Contact Centre and BPO Industry, provides a comprehensive Business and Organisational grounding to prepare the learner for the global business world.

Graduates from this programme will obtain the necessary knowledge, competencies and skills to begin or continue their careers as Managers (Operations, Human Resources, MIS, TQM, etc), within the Contact Centre and business outsourcing services. Graduates can easily progress to becoming part of the Senior Management team in their respective Industries.

Applicants from the Contact Centre support industries are also welcomed; this may include for example people from education and training, recruitment and selection, HR development, and CRM software and hardware. A Contact Centre Advisory Group was established, drawing on representatives from across the industry, who were very influential in determining the design of the programme so that it met the needs of those wanting to develop their careers within the industry.